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Christina Park

IBM
2022
Web Design

Scaling Success: Building a centralized resource hub for the growing IBM Security Design team

As one of the early members of the growing Security design team, I witnessed the design team’s exponential growth. Starting with only ~30 designers at the time of my joining, we expanded to nearly 150 designers. The need for a centralized resource hub became crucial to efficiently onboard new team members and educate existing ones.

In support of the DesignOps Lead, I played a key role in launching and maintaining the IBM Security Design site. I designed the team page as an exemplary template, iterated on the implementation process, and documented team deliverables, processes, and domain education for both new and existing team members.

Impact in Numbers

Onboarded nearly

100 designers

Contributed

10 motion graphics assets

Reduced onboarding time by

30%
My Role: Subject Matter Expert

In this project, I contributed as a subject matter expert, focusing on the team page’s layout and content creation. I played a key role in developing the first version of the team page, which was used as a template for other teams. Additionally, I contributed to building the motion graphics library, ensuring it was useful for onboarding designers.

I collaborated closely with the Design Ops manager, who led the overall website initiative, providing feedback and leveraging my expertise to design a more efficient onboarding experience. Acting as a liaison between the Design Ops and Product teams, I ensured that content was well-organized and accessible.

The biggest challenge I faced was working with a vast amount of content and making it consumable in both the layout and the text. By focusing on clarity and hierarchy, I was able to distill complex information into a format that was both engaging and easy to navigate.

Project Context & Challenge

Exponential team growth

Security design team is growing exponentially. Onboarding new team members is months long journey for the new hires as well as existing team members. Resources that the new security designers need to do their jobs were scattered among 330+ GitHub pages and countless Box Notes. Without consolidated resources, we could expect onboarding to take 6+ months.

The aim was to transition new hire's from onboarding to product deployment 30% faster.
Design Approach

The Evolution of the Security Design Team Site

The Security Design Team site has transformed the onboarding experience for new hires. By consolidating resources and providing a user-friendly platform, we have significantly reduced onboarding time and improved team efficiency. As our team continues to grow, this site will play a crucial role in ensuring a seamless transition for new members and facilitating collaboration among existing ones. The site brings several key features:
  • Centralized Repository: All Security teams share one GitHub repository.
  • Easy Navigation: Gatsby theme enables intuitive navigation.
  • Direct Updates: Micro-site Editor allows for real-time updates.
  • Consolidated Resources: Streamlined access to resources, making information easier to find.
  • Replacement of Existing Onboarding Site: Will replace the current Security Onboarding GitHub tickets for improved efficiency.
Outcome & Impact

Iterate. Iterate. Iterate.

When tasked to build the first team page on the site, I applied the product design process by:
  • Gathering Requirements: Gathered requirements to structure content and information architecture effectively.
  • Prototyping in Figma: Created prototypes in Figma to visualize the site layout and design.
  • Built the Live Site: Utilized the micro-editor and markup language to build the live site based on the prototypes.
  • Gathering User Feedback: Collected feedback from new team members to refine the onboarding site experience.
  • Establishing Process: Established and tested the process to share with other design squads, enabling them to implement and build their team pages efficiently.
This refined process ensured a systematic approach to designing and building the team pages, resulting in a user-friendly and cohesive onboarding experience.

Designing with purpose.
Teaching with passion.
Finding peace through yoga.

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© Christina Park 2024